Refund policy

Return & Refund Policy

Effective Date: October 18, 2026

Store Name: Miss Elva

Thank you for shopping at Miss Elva. We strive to provide you with the best shopping experience in Egypt. If you are not entirely satisfied with your purchase, we are here to help.

1. Statutory Return Rights (Egyptian Consumer Protection Law No. 181 of 2018)

In accordance with the Egyptian Consumer Protection Law:

14-Day Return Right: Customers have the right to return or exchange any eligible product within 14 days of receipt without specifying a reason, provided the item is in its original condition, unused, unwashed, with all tags attached, and in its original packaging.
30-Day Defective Items Right: If the item received is defective, damaged, or does not match the product description on our website, you have the right to return or exchange it within 30 days of receipt for a replacement or full refund.

2. Non-Returnable Items

Items that are marked as "Non-Returnable" directly in their product listing on our website cannot be returned or exchanged unless they arrive defective or damaged. Please review the individual product listing before purchasing.

3. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

Contact Us: Email us at info@misselva.com or message us on WhatsApp at 01118884885 within the eligible timeframe with your Order Number and details.
Pickup Scheduling: Our logistics courier will schedule a pickup from your delivery address.
Inspection: Once we receive the returned item, our team will inspect it to verify its condition before approving the refund or exchange.

4. Refund Methods & Timelines

Once your return is inspected and approved:

Cash on Delivery (COD) Orders: Refunds will be processed via Vodafone Cash, Orange Cash, Etisalat Cash, InstaPay, or bank transfer within 3–7 business days after inspection.
Credit / Debit Card Payments: Refunds will be credited back to the original card used for payment within 7–14 business days depending on your bank's processing timeline.

5. Shipping & Return Fees

Defective, Damaged, or Incorrect Items: Miss Elva covers all shipping and return charges if the item received was incorrect or defective.
Standard Returns / Change of Mind: For standard returns, any applicable courier pickup/return fee will be communicated directly by the courier representative at the time of pickup.